Student Support & FAQs
Have a question? You’re in the right place. This page answers the most common questions about your courses, your account, the affiliate program, and the graduate directory. If you still need help, reach out via our Contact Page.
Certifications & Courses
You get lifetime access to every course or certification you purchase. You can revisit the material anytime—even years later.
After checkout, login to your account. Your courses will appear under the “Course Dashboard” section.
Absolutely. All of our courses and certifications, unless stated otherwise, are self-paced, so you can complete them on your schedule.
Yes! Our platform is fully mobile-responsive, so you can study on your phone, tablet, or desktop.
Yes, each certification includes a final exam to reinforce your learning. A passing score of 80% is required.
You’ll receive a downloadable certificate once you complete all required mini courses and pass all related final exams for that certification track.
Some mini courses may be available as standalone learning, but to earn your full certification and be listed in the directory, you must complete all required courses in that certification path.
Yes! You’ll receive a downloadable certificate once you finish all required modules and pass the final assessment.
We are actively working on CEU approval. At this time, CEUs are not yet available.
Yes. Everything is delivered online, so you can learn from anywhere.
We don’t offer previews, but our course and certification pages provide full details on what’s included and how it can help your career.
Occasionally. We sometimes offer live events or hybrid models. Check the course page or sign up for our newsletter for updates.
Yes. You can reach out anytime via our Contact Page, or check this FAQ for quick answers.
Affiliate Program
You earn 25% commission on every new course or certification enrollment you refer, plus recurring commissions on select subscriptions and bonus tiers up to four levels deep.
No. Anyone aligned with our mission can sign up and start earning.
Yes! All affiliates are invited to a free monthly call hosted by our Affiliate Manager. It’s a great opportunity to get coaching, ask questions, and learn what’s working for others in the program.
Absolutely. We regularly provide updated promotional assets—including graphics, email templates ideas, social posts, and more—to help you share effectively and convert better.
You’ll get access to a custom affiliate dashboard to track clicks, signups, and commissions in real time.
Go to our Affiliate Page and click “Register” to get started.
Email our Affiliate Manager at affiliatemanager@grhinstitute.com.
Visit ourAffiliate Page to explore commission structures, recurring revenue opportunities, and how to get started.
Listing Directory
Yes. Once you complete all required courses and pass all final exams for a certification, your profile will go live in our searchable trainer directory—but only if you’ve also registered for a directory listing.
No. If you completed your listing profile during your certification course and have already subscribed to the directory, your listing will automatically publish upon graduation. If you haven’t registered yet, it will only go live after both steps—registration and graduation—are complete.
Your first year is on us when you sign up. After that, it’s just $49 per year to stay listed.
The directory increases your visibility, helps potential clients find you, and supports your business growth.
Yes. You can log in anytime to update your profile, location, and contact information.
Billing
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Klarna, Afterpay, and Affirm.
Yes. Choose Klarna, Affirm, or Afterpay at checkout for flexible payment options.
Only if you select a payment plan, or if the course you’re enrolling in specifies otherwise. Otherwise, it’s a one-time payment with lifetime access.
Yes. We use industry-standard encryption and do not store your credit card information.
Account
Go to the login page and click “Forgot Password.” You’ll receive an email with a reset link.
Try resetting your password first. If that doesn’t work, contact us through our Contact Page.
Log in to your account and visit the “Account” section to make changes.
Check your spam or junk folder. If you created login details during sign-up, you can log in directly. Still need help? Contact us via our Contact Page.